FAQ

Läderach actively monitors dietary habits in society and tries to respond to all requirements by developing suitable recipes. However, we always give priority to keeping our quality promise, which is to make high-quality chocolate that delights the senses. Läderach is not as yet able to offer a vegan product that meets these high standards.

We have a direct sales outlet in Bilten (Switzerland) where you can find selected products from our range at reduced prices as well as factory seconds, which may have a little cosmetic damage but are otherwise of the same high quality you are accustomed to in Läderach products.

Chocolate Experience
Grabenstrasse 6
CH-8865 Bilten

Opening hours:
Monday to Friday 10:00 – 18:00 hours
Saturday 09:00 – 17:00 hours

As part of our communication and marketing objectives, we primarily sponsor local clubs and organisations and non-commercial associations and events, with a focus on the Glarus (Switzerland) region. We do not support commercial associations or events. Our decisions are always based on the principle of goodwill for the Glarus (Switzerland) region and support for our own sales outlets throughout Switzerland. As a sponsor, we always receive a service in return, for example advertising or another form of brand presence. We do not offer purely financial support. We also do not support:

  • Individual persons (individual athletes, private individuals, etc.)
  • Artists
  • Book projects, music and film productions
  • Purchase of machinery, equipment and vehicles

There are two ways to get an insight into our production:

1. Our main site in Ennenda (Switzerland). For more information, please visit our Factory visit Ennenda page.
2. The Chocolate Experience in Bilten (Switzerland), no registration required. We can also offer guided tours on request. For more information, please visit our Chocolate Experience Bilten page.

Our recipes are based on the use of the best quality ingredients. We like to capture the natural, specific aromas of our ingredients such as cocoa, hazelnut and almonds. Therefore, Läderach uses additives to a very limited extent and only where they are necessary for production reasons. E numbers are additives. For additives to be approved, they must meet three basic requirements:

  1. 1. They must be harmless, i.e. consuming them in the concentration used does not pose any long-term health risks.
  2. 2. They must be technologically necessary, i.e. a certain foodstuff or product could not be produced without the use of the additive in question.
  3. 3. Consumers must not be deceived, i.e. the additive must not convey the impression that the foodstuff has properties that, from an objective point of view, it does not in fact have.

Läderach FrischSchoggi™ ist made without palm oil. Wherever required in any other product, Läderach only uses controlled palm oil in all its products. Its production does not in any way threaten the natural habitat of orang-utans.

Our highest quality standards for the cocoa we use also include strict sustainability requirements. Since we produce the couverture from the bean, we are able to control the procurement chain from the start. This is why our family company regards our cocoa farmers and suppliers as an integral part of the Läderach chocolate family.

In the medium term, we want to and will assume responsibility for the entire process right up to the cocoa farmers and are currently investing in establishing the necessary networks and processes. Procurement concepts such as the Cabruca Project in Brazil are just the start. In doing so, we are basing our approach on recognised sustainability solutions.

Find out more about Sustainability at Läderach.

Läderach currrently has branches in Switzerland, Germany, Korea, Singapore, USA, Canada and Middle East. You can find the exact and newest locations here.

Delivery costs varie depending on the quantity ordered and the country to which it is sent. They consist of postage and packaging costs.

 

DELIVERY WITHIN SWITZERLAND

Postage: A Post Priority (registered from July – August to guaranteed delivery and quality):

  • Shopping Cart value > CHF 60.00: free shipping 
  • Shopping Cart value < CHF 60: Flat rate: CHF 6.00
  • Postage: A Post Priority (registered from July – August to guaranteed delivery and quality)

     

DELIVERY TO EUROPEAN UNION

  • Shopping Cart value > € 50.00: free shipping
  • Shopping Cart value < € 50: Flat rate: € 5.00
  • Postage: GLS Standard Shipping

DELIVERY TO OTHER COUNTRIES

  • up to 500g (0.35kg goods, 0.15kg packaging): CHF 14.00
  • up to 1kg (0.7kg goods, 0.3kg packaging): CHF 26.00
  • up to 2kg (1.5kg goods, 0.5kg packaging): CHF 42.00
  • up to 5kg (4.4kg goods, 0.6kg packaging): CHF 93.00
  • Postage: A Post Priority  (registered from July – August to guaranteed delivery and quality)

Note: The maximum weight of deliveries to these countries is 5kg.

If your planned delivery exceeds the weight limit please contact online-shop@laderach.com

Customers from all over the world can order our sweet delicacies via our online shop from the comfort of their homes and have them delivered to their door.

Please consider the delivery information containing delivery costs, delivery time and duty regulations for the three delivery zones (Switzerland, Europe and other countries).

Yes. Customers from all over the world can order our sweet delicacies via our online shop from the comfort of their homes and have them delivered to their door.

Please consider the delivery information containing delivery costs, delivery time and duty regulations for the three delivery zones (Switzerland, Europe and other countries).

Yes. This varies depending on the country to which the order is sent:

  • Switzerland: Orders up to max. 30 kg possible
  • EU: Orders up to max. 5 kg possible
  • Other countries: Orders up to max. 5 kg possible
  • USA: Orders up to max. 2 kg possible

If your desired order exeeds the maximum order quantity per delivery zone, please contact us directly by e-mail: online-shop@laderach.com

Yes. We can affix the “green” duty-free label to shipments abroad for goods values below CHF 700 (EUR 570) and/or items sent by post up to 2kg. However, the customs authorities of the countries of delivery concerned are entitled to check the shipments and levy duty and VAT (local rates) where applicable. We always enclose an invoice with the shipment. We are obligated to prepare a corresponding customs declaration for goods values of more than CHF 700 (EUR 570) and/or items sent by post weighing over 2kg. Please contact your customs directorate or import authority for more information on the applicable regulations and duties on goods.

Please find further information about delivery costs and time below delivery information.